Provider and scope
Gabriel Pitt is the professional name of Fabrice Pittet, based in Etagnières, Switzerland. The quote identifies the contracting provider, its full contact details and any applicable business identifier. Contact: gabriel@gabrielpitt.com.
Quotes and contract formation
The quote sets out the scope, deliverables, price, currency, dates, delivery format and any travel expenses. A contract is formed when the client accepts the quote and these terms in writing, or signs an agreement incorporating them. Booking an introductory call is not an order. Specific provisions agreed by both parties take priority over these terms. Additional work requires written agreement before it is carried out.
Delivery of services
For the Check-up, the quote confirms the included elements: questionnaire, keynote, executive summary and leadership debrief. The indicative three-week period starts on the agreed date, subject to receipt of the necessary information and participant availability. The client appoints a contact person, facilitates invitations and necessary access, and supplies accurate information. Low participation or client delays may limit the conclusions or require a revised schedule agreed in writing. Recommendations reflect the information available. Services support changes in working practices; they do not guarantee a quantified outcome or particular financial savings. Economic estimates are scenarios based on stated assumptions.
Prices and payment
The applicable price and currency are those in the accepted quote. VAT treatment and any additional charges are stated expressly. A price in another currency is not automatically derived from an exchange rate. Unless the quote provides otherwise, invoices are payable within thirty days of issue. Any deposit or staged payment must be specified in the quote. If payment is late, a written reminder states the deadline for payment; any suspension is notified before implementation and complies with applicable mandatory rules.
Changes, cancellation and rescheduling
Requests to change, cancel or reschedule services must be communicated in writing as soon as possible. The parties first seek a replacement date or another practical solution. Subject to mandatory termination rights, cancellation results in charges for services actually delivered and third-party costs authorised by the client that cannot be recovered. Any additional cancellation compensation applies only if expressly agreed in the quote and permitted by applicable law. Payments already made are credited against the amount due; any excess is refunded. If the provider cannot deliver the service, it offers a rescheduled date accepted by the client or refunds the amount paid for undelivered services. Events outside the parties’ reasonable control require prompt notice and efforts to find a solution; they do not automatically remove termination rights.
Confidentiality and personal data
Each party protects non-public information received during the engagement and limits access to those who need it, subject to legally required disclosure. Client references, quotations, photographs and logos are not published without prior permission. Questionnaire arrangements are defined before launch: voluntary participation, data collected, recipients, reporting and retention. A questionnaire is described as anonymous only when its configuration and content genuinely support that description. Results are reported in aggregate and small groups are combined or suppressed to reduce identification risks. Where the provider processes personal data on the client’s behalf, a data processing agreement is concluded before collection. The parties define their responsibilities and the information supplied to participants. The website privacy policy does not replace that agreement. Sessions are not recorded without appropriate notice and permission.
Materials and use of deliverables
Pre-existing materials, methods and content remain the property of their respective owners. After payment, the client may use its engagement deliverables internally for the agreed purpose. Resale, public distribution or reuse to train third parties requires written permission. The client retains ownership of its data and documents. Participant and third-party rights remain reserved. Information identifying a person or organisation is not reused for another engagement without an appropriate basis.
Liability and nature of the services
Services concern digital habits, attention and work organisation. They are not medical services or therapeutic treatment. Operational decisions remain the client’s responsibility. Each party is responsible for its breaches under applicable law. Nothing limits liability that cannot legally be excluded, including liability for intentional misconduct or gross negligence. These terms do not impose a blanket waiver of client or participant rights.
Applicable law and disputes
The contract is governed by Swiss law, subject to applicable mandatory rules. The parties seek an amicable resolution before commencing proceedings. Jurisdiction is determined under the applicable rules, including any mandatory jurisdiction requirements.